LibQUAL 2016 Action Plan

North-West University Library News


The Library conducted its 4th LibQUAL survey during the second semester of 2016. The full 2016 LibQUAL Survey report is available. A total of 1042 users participated in the survey. Users had the opportunity to make comments on how they experience the Library Services.

These comments provided valuable information about areas where users feel improvements could be made. Of the 991 comments that respondents left, more than 500 were compliments. We are grateful to each and every participant.

The Library decided on the following action plan to address the concerns of our users.

The users have spoken!

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